Incident report ·
Remote hands: longer response times during snowfall
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Resolved
Both sites have been fully staffed since 11:30 and the queue is clear.
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Information
Some of this morning’s technicians are delayed by the snow. Remote hands requests will be worked in order of priority, and standard requests may take up to four hours rather than two. Urgent requests are unaffected.
Duration
From Dec 9, 2025 · 05:30 EST
to Dec 9, 2025 · 14:00 EST
This incident affected
- Customer services: Remote hands and ticketing (degraded performance)